People still prefer people
LEX Reception commissions regular, independent surveys with OnePoll, which ask US consumers how they feel about AI in legal services.
We have been tracking the results since October 2025.
The results are clear: people increasingly prefer people.
of people would rather speak to a real person than AI when contacting a law firm.
people would hang up if connected to AI.
Clients will often tell me how friendly, funny, or helpful my receptionist is. LEX Reception is an invaluable service to my solo law firm.
Less than a third of people trust AI to handle their law firm inquiry correctly.
Keep law human
Legal problems need human understanding. Clients want reassurance, empathy, and warmth.
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Lifelong learning
Every member of the LEX Reception team has two hours of paid learning time each week. For us, daily learning is just as important as every other aspect of the working day. That link you share, that book you pass on, you never know how it might inspire, make people think differently, or lead to the next big breakthrough. It might just change the world.
The Power of Moments
by Chip Heath & Dan Heath
Explore why certain brief experiences can jolt, elevate and change us.
Unreasonable Hospitality
by Will Guidara
Essential lessons in hospitality for every business, from the former co-owner of legendary restaurant Eleven Madison Park.
Team Human
by Douglas Rushkoff
Reclaim your attention and rediscover the power of real-world connection.
The Power of Moments
by Chip Heath & Dan Heath
Unreasonable Hospitality
by Will Guidara
Team Human
by Douglas Rushkoff
The Power of Moments
by Chip Heath & Dan Heath
Explore why certain brief experiences can jolt, elevate and change us.
Unreasonable Hospitality
by Will Guidara
Essential lessons in hospitality for every business, from the former co-owner of legendary restaurant Eleven Madison Park.
Team Human
by Douglas Rushkoff
Reclaim your attention and rediscover the power of real-world connection.
Your choices matter
Your choices matter
If people are the hearts and minds of our world, trees are the lungs. We plant one tree for every customer, and every employee, every month.
2,203,209 trees planted